> For the complete documentation index, see [llms.txt](https://docs.xenoraa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xenoraa.com/xenoraa-help-center/welcome-and-faq.md). # Welcome & FAQ ## Welcome to the Xenoraa Help Center Welcome to the Xenoraa Help Center — your complete resource for getting the most out of your Xenoraa workspace. Whether you are just getting started or looking for answers to a specific question, you will find step-by-step guides, troubleshooting tips, and best practices for every module. *** ### How to Use This Help Center The Help Center is organised into topic-specific sections that you can browse from the sidebar. If you are looking for something specific, use the **Search** bar at the top of the page to find answers instantly. GitBook's built-in AI assistant (the **Ask** button) can also answer natural-language questions about any topic covered in this documentation. *** ### Frequently Asked Questions #### Account & Access **How do I log in to my Xenoraa workspace?** Your workspace is accessible at `xenoraa.com/{your-username}/login`. Enter your registered email address and password. If you have forgotten your password, click **Forgot Password** on the login page to receive a reset link by email. **Can I invite team members to my workspace?** Yes. Navigate to **Settings → Team Members** and click **Invite User**. Enter their email address and assign a role (Admin, Manager, or Staff). They will receive an invitation email with a secure registration link. The number of seats available depends on your subscription plan. **What happens if I exceed my seat limit?** You will see a warning banner in your dashboard when you reach 80% of your seat limit. Once the limit is reached, you will not be able to invite additional users until you upgrade your plan or remove an existing team member. **How do I change my workspace username or company name?** Go to **Settings → Workspace Settings**. You can update your company name, logo, address, and contact details here. Note that your workspace username (used in your login URL) cannot be changed after registration — contact support if you need this changed. *** #### Billing & Subscription **Where can I see my current plan and usage?** Navigate to **Settings → Subscription** to view your current plan, renewal date, seat usage, and AI credit balance. **How do I upgrade my plan?** Contact your Xenoraa account manager or email to request a plan upgrade. Your account manager will process the upgrade and send a revised invoice. **What payment methods are accepted?** Xenoraa accepts bank transfers, UPI, and cheque payments. All invoices are issued in Indian Rupees (Rs.). *** #### Data & Security **Is my business data secure?** Yes. All data is isolated per workspace — no tenant can access another tenant's data. All connections are encrypted via HTTPS/TLS 1.2+, and the platform is protected by Cloudflare's Web Application Firewall (WAF). **Can I export my data?** Yes. Most modules include a **Download PDF** or **Export CSV** button. For a full data export, contact . **How often is my data backed up?** The Xenoraa database is backed up automatically every day at 2:00 AM UTC with a 7-day rolling retention. Backups are stored securely on the server. *** #### Getting Help **How do I contact support?** Email **** with a description of your issue. Include your workspace username and the module you are having trouble with. Our team typically responds within 1 business day. **Is there a live chat option?** You can use the **Xena AI** assistant (the chat icon in the bottom-right corner of your dashboard) to get instant help with any feature. Xena has full knowledge of all 166 tools across your workspace and can guide you step by step. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.xenoraa.com/xenoraa-help-center/welcome-and-faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.